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This privacy statement discloses the practices
for the SBAR Engineering Support Services.Online web site (http://www.sbar.com/eng) to protect
privacy.
From herein, the "Service" is defined as the user support
services owned and operated by
Santa Barbara Applied Research, Inc. ("SBAR, Inc."), a California
corporation, and provided to you ("You") under the terms and
conditions of the
SBAR Engineering Support Services.Online
Site Terms
of Service ("Terms"), which include SBAR, Inc.'s Privacy
Policy and Registration Form.
1. INFORMATION COLLECTION AND USE
SBAR, Inc. is the sole owner of the information
collected on this site. We will not sell, share, or rent this
information to others in ways different from what is disclosed
in this statement. SBAR, Inc. collects information from our
users at several different points on our Web site.
- Registration.
In order to use this Web site, you must first complete the
registration form. During registration you are required
to give your contact information (such as name and e-mail
address), and select a unique identifier (i.e. logon name
and password).
- Payment Information.
If you register to use the Service provided by SBAR, Inc.,
we will collect credit card or debit card information, and
other payment information necessary to complete a payment
from you. SBAR, Inc. uses a third party to process and verify
credit cards for billing purposes. This requires us to share
your name, credit card number, expiration date and billing
address with the credit card processing company. When processing
a payment transaction, SBAR, Inc. will also obtain information
regarding the amount of the payment and other transaction
data. We may transfer or disclose this payment information
to a third party only to the extent necessary in order to
complete the payment processing.
- Computer System Information
- LivePerson Customer Service
Chat. The Chat tool allows you to grant control
of your web browser to a Technician remotely over the
Internet, so that the Expert can direct you to specific
content with the Site. Technicians do not have the ability
to use the Chat tools to obtain confidential or sensitive
information stored on your computer or network, deliberately
destroy information on your computer or network, or
cause you to experience system problems. For more information
about the Chat too, visit: http://www.liveperson.com
- Live Chat Session
Records. SBAR, Inc. reserves the right to monitor
on-line and off-line sessions between you and a Technician
for quality control of the Service provided by Technicians.
In addition, we record all on-line and off-line sessions
conducted on the Web site for your reference and to assist
in resolution of disputes and/or potential complaints. The
session records will also be used to improve the Service,
build a support knowledge base, and/or conduct internal
market research. Session record data will not be correlated
with personally identifiable data about individual customers.
- Cookies.
A cookie is a message given to a Web browser by a Web server.
The browser stores the message in a text file called cookie.txt.
The main purpose of cookies is to identify users and possibly
prepare customized Web pages for them. Usage of a cookie
is in no way linked to any personally identifiable information
while on our site and cannot infringe the privacy of our
customers.
- Log Files.
We use IP addresses to analyze trends, administer the site,
track your movement, and gather broad demographic information
for aggregate use. IP addresses are not linked to personally
identifiable information.
- Sharing.
We will share aggregated demographic information with our
partners and advertisers. This is not linked to any personal
information that can identify any individual person.
- Surveys & Contests.
From time-to-time our site requests information from you
via surveys or contests. Participation in these surveys
or contests is completely voluntary and you therefore have
a choice whether or not to disclose this information. Information
requested may include contact information (such as name
and shipping address), and demographic information (such
as zip code, age level). Contact information will be used
to notify the winners and award prizes. Survey information
will be used for purposes of monitoring or improving the
use and satisfaction of this site.
2. SECURITY
This Web site takes every precaution to protect
information on users. When you submit sensitive information
via the Web site, your information is protected both on-line
and off-line.
When our registration form asks you to enter
sensitive information (such as credit card number), that information
is encrypted and is protected with the best encryption software
in the industry - SSL. While on a secure page, such as our
registration form, the lock icon on the bottom of Web browsers
such as Microsoft Internet Explorer becomes locked, as opposed
to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive
information online, we also do everything in our power to
protect user-information off-line. All of our users' information,
not just the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to
perform a specific job (for example, our billing clerk or
a customer service representative) are granted access to personally
identifiable information. Our employees must use password-protected
screen-savers when they leave their desk. When they return,
they must re-enter their password to re-gain access to your
information. Furthermore, ALL employees are kept up-to-date
on our security and privacy practices. Every quarter, as well
as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy,
and what they can do to ensure our customers' information
is protected. Finally, the servers that we store personally
identifiable information on are kept in a secure environment.
In situations that are required by law,
we may disclose some information about our users to law-enforcing
officers.
3. SUPPLEMENTATION OF INFORMATION
In order for this Web site to properly fulfill
its obligation to our customers, it is necessary for us to
supplement the information we receive with information from
3rd party sources.
For example, to determine our users' creditworthiness, we
may use their name and other related information to request
a credit report. Once we determine your creditworthiness,
this document is destroyed.
- Special Offers.
We send all new members a welcoming e-mail to verify password
and logon name. Established members will occasionally receive
information on products, services, special deals, and a
newsletter.
- Correction/Updating
Personal Information. If Your personally identifiable
information changes (such as your zip code), or if You no
longer desire the Service, we will endeavor to provide a
way to correct, update or remove Your personal data provided
to us. This can usually be done at the Profile page with
your secured client area.
- Notification of
Changes. If we decide to change our privacy policy,
we will post those changes on the "What's New?" section
on our Privacy Policy page so that You are always aware
of what information we collect, how we use it, and under
circumstances, if any, we disclose it. If at any point we
decide to use personally identifiable information in a manner
different from that stated at the time it was collected,
we will notify you via e-mail. We will use information in
accordance with the privacy policy under which the information
was collected.
If you have any questions about the privacy
policy at our web site, you can e-mail your inquiries to privacy@sbar.com
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